We're here to
help you succeed
Direct access to the founding team, real responses, and a genuine commitment to keeping your operations running smoothly.
Multiple ways to get the help you need
Support Tickets
Submit a detailed support request and our engineering team will respond within your SLA window.
Open a TicketLive Chat
Get real-time help from our support team directly from any Nexora product — during business hours.
Start ChatPriority Phone Support
Direct line to our senior support engineers for mission-critical issues. 24/7 for Enterprise plans.
WhatsApp UsSimple commitments. Kept every time.
We are a new company and we will not pretend otherwise. What we offer instead is direct access and genuine accountability.
Response Within 24 Hours
Every support request sent during business hours will receive a response by the next business day — usually much sooner.
Direct Founder Access
As an early customer, you reach the founding team directly — not a support queue. Your feedback shapes the product.
We Stand Behind Our Product
If something is broken or not working as expected, we will own it and fix it. No runarounds, no ticket-closing without resolution.
Frequently asked support questions
What are your support hours?
Business hours support (9 AM – 6 PM SLST, Mon–Fri) is included in all plans. Enterprise customers receive 24/7 phone support for Priority 1 incidents.
How do I report a critical / production-down incident?
Enterprise clients should call the priority support line immediately. Professional clients should open a ticket tagged P1. Our team monitors P1 tickets around the clock.
Can I get a dedicated support engineer?
Enterprise plans include a named Technical Account Manager (TAM) and dedicated support engineer who understands your specific implementation and business context.
What is your SLA for data breach or security incidents?
Security incidents are treated as Priority 1 regardless of plan. Initial response is within 1 hour, with a full incident report delivered within 48 hours of resolution.
How do I request a new feature or product enhancement?
Submit feature requests through the customer portal or via your Account Manager. Enterprise customers have quarterly roadmap review sessions with our product team.
Our team is standing by
Can't find what you need? Open a ticket or reach us directly — a real engineer will respond.